Frequently asked questions
Delivery & Returns
Delivery on Orders under £50 is charged at £4.99
Delivery on Orders over £50 is free
For any undamaged product, simply return it with its included accessories and packaging* along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.**
*The customer assumes responsibilty for the cost of returning any items.
**Payments will be returned to the customer within 10 working days of our receipt of the returned goods.
Can I return a purchase from Tatters Online Boutique to the store in Diss, Norfolk?
Yes you can, as long as it is within 14 days of delivery!
General Questions about Tatters Online Boutique
Is Tatters Online Boutique's stock the same as in the shop?
No. Tatters Online is an Outlet of Tatters Boutique in Diss, Norfolk.
- Tatters Online Boutique sells end of season and end of stock items in a limited range of sizes.
- Tatters Boutique (12 Mere Street, Diss, Norfolk) has the latest collections from brands such as Adini, Micha, Pomodoro etc. in a full range of styles and sizes. (Please see our About Tatters page for further details and directions to the store).
Do you have a physical shop?
Yes! You can find Tatters Boutique on 12 Mere Street, Diss, Norfolk. Please visit our 'About Tatters' Page for more details on opening hours and a handy Google Maps helper.
Website owner, the offering, and binding of Terms
This website is owned and operated by Tatters Online Boutique. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors womens clothing and accessories. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Key commercial Terms offered to customers
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
Return and refund policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Any item without tags.
Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold Tatters Online Boutique harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Tatters Online Boutique, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Tatters Online Boutique assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email. If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Great Britain, without respect to its conflict of laws principles. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.